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Our customer service representatives are available 24 hours a day, 7 days a week to answer any questions you may have about your prescription benefit plan. If you have a member concern, you may contact our Customer Care team by calling 888-832-2779.
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The member portal is the fastest, easiest way to find your benefit information, look up your prescriptions, and track your out-of-pocket spend.

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Prescription Drug Pricing Tool
Access current, complete and accurate drug pricing information.

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Check the status of your claim and view your claims history.

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Review your deductible and current spend for the year.

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See the list of all prescription drugs or search for a specific medication.

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Frequently Asked Questions
Capital Rx is a next generation pharmacy benefit manager, overseeing prescription benefit plans on behalf of employers, unions, and you- our members. We work hard every day to ensure your prescription plan is cost-effective while never losing sight of our ultimate mission: your health.
A pharmacy benefit manager (PBM) processes prescription drug claims on behalf of you and your plan sponsor (usually your employer, union, etc.). In order to provide this service, we contract and negotiate with retail pharmacies and pharmaceutical manufacturers to provide the right balance of drug access and cost-effectiveness.
Capital Rx maintains a national network of more than 65,000 pharmacies, including all national chains and most independent pharmacies. However, with some prescription benefit plans, certain pharmacies may be excluded from the network. To confirm the network status of your preferred pharmacy, please log in to our member portal.
Once you arrive at the pharmacy, don’t forget to show the pharmacist your ID card to ensure you only pay the out-of-pocket cost associated with your prescription benefit plan.
Your coverage for each prescription drug is outlined on our formulary (i.e. preferred drug list). Although most prescription benefit plans use our normal formulary, some plan sponsors require customization to best serve the needs of their membership. To confirm the coverage status of a medication- including if a prior authorization, step therapy, or quantity limit applies- please consult the formulary specific to your prescription benefit plan by logging into our member portal.
What you pay for a prescription is determined by how your plan sponsor (usually your employer, union, etc.) has structured your prescription benefit. Although this information is not outlined on our formulary, you should have received a Summary Plan Document (SPD) or Schedule of Benefits during your most recent open enrollment period. This document will outline your out-of-pocket obligation for different types of medications (generics, preferred brands, non-preferred brands, specialty medications, etc.). Generics will almost always cost you (and your plan sponsor) less. Similarly, preferred brands are almost always cheaper for you (and your plan sponsor) than non-preferred brands.
Please note: if your health plan has a deductible, you will be required to pay the full (discounted) cost of the medication until the deductible is met. If you have additional questions, call us at (888) 832-2779
If for any reason you were unable to apply your prescription benefit to fill a prescription, you can make a request for reimbursement by completing our direct member reimbursement form and mailing it to the below address, along with the original receipt from the pharmacy (please make a copy for your own records). Dependent on your plan's elections, you may be reimbursed directly for covered prescriptions.
Capital Rx, Inc.
Attn: Claims
228 Park Avenue South
Suite 87234
New York, NY 10003-1502
If you have a prescription for a maintenance medication (i.e. long-term conditions like arthritis, asthma, diabetes, high blood pressure, or high cholesterol), mail order delivery may be a great solution for you. First, mail order provides you with greater savings on most prescription benefit plans. Second, mail order saves you the time spent traveling to a retail pharmacy, waiting in line, etc. Third, mail order provides an easier way to complete refill requests. Some plans may require maintenance medications to be filled through mail order. To understand if this applies to you, please log in to our member portal.
For additional mail order questions, please call (888) 832-2779
Mail order prescriptions are handled by Capital Rx’s contracted mail order pharmacy. For up-to-date information on the status of your mail-order prescription, please call us at (888) 832-2779
A step therapy (ST) is a feature of your prescription benefit plan that requires you try another medication (usually a generic) before being prescribed the medication designated with step therapy (usually a brand). This requirement exists to prevent inappropriate prescribing of certain medications and to ensure the lowest cost alternative is used.
If your physician prescribes, or wants to prescribe, a medication designated with step therapy, please have them call us at (888) 832-2779
A quantity limit (QL) is a feature of your prescription benefit plan that only allows you to receive up to a maximum dosage or quantity for certain medications (e.g. opioids). Quantity limit requirements exist to ensure safe and effective doses are prescribed and to prevent waste, fraud, and abuse.
If you and your physician require a dose or quantity beyond what the quantity limit allows, please submit a prior authorization, including medical justification for the larger dose or quantity.
To request a replacement Prescription ID card, please call us at (888) 832-2779. For immediate needs, please log in to our member portal, to view and print a temporary ID card.
If you need additional assistance obtaining medication for extended periods of travel, please call us at (888) 832-2779.
To manage your member profile, please log in to our member portal. Our entire member site is mobile compatible.
Our customer service representatives are available 24 hours a day, 7 days a week to answer any questions you may have about your prescription benefit plan. Your health is our priority. Please call us at (888) 832-2779 if you have any questions.