Forms & Documents
Navigate to what you need!
We're here to help answer your questions about member eligibility and benefit plan information, claims processing, and payment/remittance questions. Hours of operation: 24 hours a day 7 days a week including holidays. Support line: (888) 832-2779. For any legal or clinical information, please send to: 228 Park Ave S, Suite 87234, New York, NY 10003
Frequently Asked Questions
Our BINs 610852 and 610770 adjudicate on Capital Rx's platform. For additional information on these BINs, please consult the payer sheet for Capital Rx.
Please call us at (888) 832-2779 and our support team will work with you to resolve the rejection as quickly as possible.
Please call us at (888) 832-2779 and our support team will work with you to validate the member’s eligibility. If for any reason the issue cannot be resolved in real-time, please suggest that the patient pay for the prescription upfront and, once the eligibility error has been corrected, submit a paper claim to us. DMR form can be found here.
Please call us at (888) 832-2779 to verify the patient pay amount.
To join our network, please contact us at provider.relations@cap-rx.com.
Please send your questions to ap@cap-rx.com..